Fundamental question: how do organizations recover from lapses in efficiency? Options for clients of lapsed organizations roughly break down into exit (withdraw from interaction) and voice (remain but apply pressure).
Key premise: perfect competition is a poor model for organizational behavior, because slack is pervasive in organizations, including businesses. Slack tends to increase entropically until corrected.
Exit: economics. Voice: politics.
In the Tradition of "Where's Wally?"
18 hours ago